Future Food was engaged by BHP to provide expert advice in the end to end process of awarding catering and management service contracts from initial assessment of existing catering providers at remote Villages in WA and SA through to developing a new scope for catering services with supporting operational standards manuals, design style guides and finally review and assess catering vendor submissions through to the award of negotiated contracts.

Based on the advice and gaps in the provision of food and beverage services Future Food developed a new modern food scope and associated new services to significantly improve resident satisfaction.

Future Food’s knowledge and in-depth commercial catering experience provided the platform to deliver and integrate new ideas and modern, on trend catering services and solutions into a demanding environment.    

Customised Food & Hospitality Services

• Review & report on the quality & overall provision of food & beverage services for WIAO Villages & OD SA.

• Devise a modern food & beverage scope to increase variety, quality & flexibility within a structured framework to improve resident satisfaction.

• Visual Food Standards manual to compliment the scope for Catering Vendors

• Revise contract terms, create new contract terms & develop new KPI’s to explicitly detail operating standards

• Develop a discussion paper with ideas an concepts for improving WAIO village life. 

• Deliver a design style guide to use as the foundation for Catering Vendors to create the future dining environment & experience to elevate dining experiences

• Create a catering evaluation tool to audit the provision of the new food & beverage catering scope & KPIs

• Review & assess tender submissions & provide on going support through the optimisation stages until final negotiations are finalised 

• The BHP Food & Hospitality Visual Presentation & Merchandising Manual