In this latest project for Gold Coast Airport, Future Food worked with GCA on Masterplanning the Food and Beverage for the airport’s Existing Terminal Refurbishment. This project will provide upgraded passenger amenities and allow for the current terminal to handle the anticipated growth in traffic over the next decade.

Our brief was to assist GCA in designing a Food and Beverage offer that would work within the envelope of the existing building and would be in harmony with the broader retail offer in the airport. 

With these initial goals completed, Future Food is now working with GCA on the design, layout and leasing components of the new terminal. 

Previous to this:

Future Food has worked with Gold Coast Airport on multiple occasions to provide both operational advice as well as strategic recommendations.

Our strategic advisory scope of work evaluated and advised on the back of house processes and logistics for retailers in the terminal building to inform three key areas in the development of a BOH strategy:

• Understanding of required processes to ensure frictionless integration of the supply chain and
  retailer operation

• To outline and inform the GCA of the required processes that should be implemented by the GCA and associated retailers

• To inform the longer-term strategy of key learnings and spatial planning for the most efficient and practical utilisation of space for application into the GCA Masterplan.

Our operational advisory provided the Airport’s food & beverage operators with objective reporting and recommendations to improve the overall food & beverage experience at GCA and worked directly with the retailers, providing support and initiatives to maximise customer-centricity and revenue potential.

Business of Food Highlight (2020)

• Identifying the parts of the current F&B offer that weren’t optimised including Strike Rate & average spend per head.

• Quantify the extent of the sustainable volume of food by applying optimised results to the airport’s forecast of future passenger numbers.

• Determined the best locations for F&B and the number of tenancies that would allow the airport to reach its F&B’s Market Potential.

Customised Food & Hospitality Services (2020)

• Scheme Assessment & Initial Strategy

• Forecast of Sustainable Volumes & Market Potential

Customised Food & Hospitality Services (2016/17)

• Scheme Assessment – Fit for Purpose Hospitality Environments Review & Recommendation

• Operational Reviews & Recommendations

• Back of House Review & Recommendations

• Concept Design – Blackstone Hospitality Group