Future Food was appointed by Healthscope to develop the national retail F&B café strategy with an individual site by site strategy snapshot review. 

Through a process of engagement with Healthscope, Future Food developed a national retail F&B strategy architecture to provide a framework for future development of the cafe amenity with a view to finding a partner (or multiple partners) who will deliver multiple service levels/styles adapting to each hospital as per the identified site strategy.

Future Food conducted site visits to the nominated Healthscope hospitals with existing cafés and conducted a strategy snapshot providing a quick assessment of the current operational capability and cafe/hospitality standard. From this assessment and discussion with hospital GMs, Future Food recommended a high-level strategy for each hospital on the sustainable level of cafe service.

Future Food also provided a high level list of recommendations for the current cafe providers focusing on practical options to improve their current opportunities. 

Each hospital and cafe space had unique requirements to cater for a relatively captive market who need a consistent quality of coffee, food offer and a great list of seasonal popular favourite foods balanced with a warm sense of hospitality.

Future Food Services

• National retail F&B café strategy

• Individual site strategy and snapshot
  review with recommendations

• National bench mark strategy of possible café operations – all states

• Key consideration for on-trend for outlets in hospital