The Melbourne Town Hall is one of Melbourne’s most recognisable and high-profile buildings that delivers a range of hospitality and civic related services for the community. Future Food were brought on to deliver an initial procurement strategy, with the aim of engaging a future operator for the venue.

After extensive stakeholder engagement, market sounding exercises and project workshops, Future Food delivered a comprehensive strategy that informed the future commercial model, the scope of services and procurement approach to ensure a comprehensive process that aligned to Councils strict procurement guidelines.

Following the approval of the strategy, Future Food led a multistage EOI into RFP process and acted as the chair of the evaluation panel, alongside other key City of Melbourne stakeholders to appoint a venue manager/catering partner for the asset.

As the subject matter expert in the process, Future Food were responsible for the development of all EOI and tender documents, the creation of evaluation criteria and subsequent scoring matrix as well as the establishment of a new services specification that formed the foundation of the future operator scope.

To conclude the consultancy Future Food delivered a formal recommendations report to assist Council in approving the successful operator and progress through to final contract negotiations.

Key Success Measures

This consultancy attracted significant interest within the market and led to a highly successful outcome for Council, both in terms improved commercial outcomes and quality of applicants.