Staying connected with customers, day & night delivering relevant and exciting experiences for all.

Australia’s Local Markets are leading the way when it comes to Remaining Relevant and Delivering Unique Food Experiences.  Where other precincts are trying to figure out how to evolve and expand their F&B offer, the best of Australia’s markets have been doing just that for over a century.  Their experience is well worth studying in order to understand how to deliver the best of Food and Hospitality – authenticity, sociability, repeat visitation, enjoyment and fun – to your project. 

Here at Future Food, we study trends and changes taking place in the exciting world of food and hospitality.  None is more exciting or challenging for retail food operators that the endless growth in prepared food furnishing the shelves of our supermarkets.  Maybe Australia is just catching-up with supermarkets globally or waking-up to the fact that people want convenience, value and freshness, something that supermarkets are good at delivering.

Dining out is so much more than food on a plate – think street-labels, authentic flavours and eclectic food offers all amounting to memorable customer experiences. These are the key elements to develop the food and hospitality within our shopping centres and mixed-use developments, to cater to the needs of our growing cities, the spend potential of millennials and how food is a crucial anchor for many shopping centres.

Mall Developer’s recipe for success – The Key Ingredients? FOOD, HOSPITALITY, ENTERTAINMENT & BEAUTIFUL SPACES!

Shopping Centres are Living Centres, around the world. As Shopping centres are changing rapidly, food and hospitality is central to the business case, physical environments are crucial in creating the Centre’s Point of Difference (P.O.D.).

Food Halls are not just food courts in different guise.  They are new food destinations that are exciting consumers around the world by putting food, design and experience first.  These new dining meccas are all about hospitality - built on a strategy of the structure of traditional food courts and the success of Eataly and the great food markets of the world. All of this is informed by understanding the importance of modern biophilic design principles which are aimed at enhancing the well-being of users through “green-place” features.

Last week, I wrote about authenticity – how customers are looking for an authentic and positive food and beverage experience. This leads to the simple conclusion about the Business of Food: Retailers can only maximise sales and generate profit if the product is great. Sales are driven by satisfaction.

Let’s start off by saying that commercial hospitality is everywhere we look.  From our morning coffee to our brunch on the weekend. We are looking for the same thing – an authentic and positive food and beverage experience.

“Real insights lie beyond surface impressions”
Francis Loughran, Managing Director. Future Food 

Food and hospitality has evolved into much more than just eating, it has become part of our customers’ lives and the communities in which we serve it

This is an exciting time to be part of the Food and Hospitality industry.  Increased focus on eating and drinking from the media, customers and landlords means that innovation, competition and choice have never been higher.

In thinking about where we have been over the last 12 months and where we feel that the next year will take us, Future Food has distilled our observations into a few broad categories.

“Food and hospitality has evolved into much more than just eating, it has become part of our customers’ lives and the communities in which we serve it” Francis Loughran, MD, Future Food

THE FUTURE OF FOOD IN SHOPPING CENTRES IS BRIGHT AS IT IS BUILT UPON FOOD AND DESIGN IN NEW URBAN SPACES AND PLACES

Small, Medium and Large shopping centres and precincts - Each must seize their food and hospitality opportunity and plan for success. No mall, retail centre or mixed-use development, can afford not to offer great food and service. The simplest café or food truck can offer great food, coffee and snacks thereby generating rental income for the landlord and a profit for the operator. It is all about positioning, professionalism, people and profitability regardless of size and location.