Food Matters
Stay ahead in the food and hospitality industry with Future Food Blog. Get the latest news, trends, insights, and expert analysis on food innovations, restaurant strategies, sustainability, and more. Discover what’s shaping the future of dining, food technology, and hospitality with expert commentary and in-depth articles.
Subscribe to Food Matters
How the tables have turned on turning tables
The hospitality industry - restaurants, cafes and the very people that operate these establishments - have received considerable customer backlash of late as they seek to receive advance payment for future table bookings. Venues are requiring pre-payment as a strategy to reduce the costs of no-shows which slow their financial recovery caused by the pandemic. By establishing a degree of commitment from their future customers, restaurateurs can eliminate the considerable financial harm caused by the unconscionable conduct of some customers.
Hospitality Mindset – A sales & service maximiser approach (Part 2)
In part one of this article, I spoke about the customer’s timeless desire and appreciation of quality food and service and how this is the platform from which to drive food and hospitality sales.
Let us be clear from the outset, it is all about sales. Why? because Food+Design+Service =Sales=Rent=Profit=Asset Growth.
In a post-corona world, (at least in Australia and New Zealand,) we have new expectations of our cafes, restaurants, pubs, roof-top bars and food halls, as we all strive to regain daily routine and a comfort-level in the next-normal.
Great Service in an Era of Labour Costs and Technology
Will Guidara, one of the owners of Eleven Madison Avenue in New York, has been quoted as saying that it’s “compassion and passion [that] gives a fantastic dining experience.”
As every successful restaurateur will tell you, passion is the reason that they started their venture in the first place. It’s what continues to drive their activities. But passion alone can only take you so far.
Jay Rayner, the UK food critic, has recently written that he, “does not regard the table primarily as a place of nutrition. That’s just something which, happily, comes with the territory. It’s a place of joy.”
Customer & Industry Trends
Customer and industry trends identified in the 2019 Eating Out in Australia report, highlight a disconnect between the perspective of both customers and operators. Yet it also offers some magnificent insights in staying relevant and thrive in what has always been a competitive market.
Let’s start by looking at the key industry concerns.
Food Trends Insights in Australia For 2019 & Beyond
“Real insights lie beyond surface impressions”
Francis Loughran, Managing Director. Future Food
Food and hospitality has evolved into much more than just eating, it has become part of our customers’ lives and the communities in which we serve it
This is an exciting time to be part of the Food and Hospitality industry. Increased focus on eating and drinking from the media, customers and landlords means that innovation, competition and choice have never been higher.
In thinking about where we have been over the last 12 months and where we feel that the next year will take us, Future Food has distilled our observations into a few broad categories.