Hospitality

Customer & Industry Trends

Customer & Industry Trends

Customer and industry trends identified in the 2019 Eating Out in Australia report, highlight a disconnect between the perspective of both customers and operators. Yet it also offers some magnificent insights in staying relevant and thrive in what has always been a competitive market.

Let’s start by looking at the key industry concerns.

Recognising Disappointment

Recognising Disappointment

Last week, I wrote about authenticity – how customers are looking for an authentic and positive food and beverage experience. This leads to the simple conclusion about the Business of Food: Retailers can only maximise sales and generate profit if the product is great. Sales are driven by satisfaction.

THE FUTURE OF FOOD IS BRIGHT AS IT IS BUILT UPON FOOD & DESIGN IN NEW URBAN SPACES & PLACES

THE FUTURE OF FOOD IS BRIGHT AS IT IS BUILT UPON FOOD & DESIGN IN NEW URBAN SPACES & PLACES

THE FUTURE OF FOOD IN SHOPPING CENTRES IS BRIGHT AS IT IS BUILT UPON FOOD AND DESIGN IN NEW URBAN SPACES AND PLACES

Small, Medium and Large shopping centres and precincts - Each must seize their food and hospitality opportunity and plan for success. No mall, retail centre or mixed-use development, can afford not to offer great food and service. The simplest café or food truck can offer great food, coffee and snacks thereby generating rental income for the landlord and a profit for the operator. It is all about positioning, professionalism, people and profitability regardless of size and location.