Beverage

Great Service in an Era of Labour Costs and Technology

Great Service in an Era of Labour Costs and Technology

Will Guidara, one of the owners of Eleven Madison Avenue in New York, has been quoted as saying that it’s “compassion and passion [that] gives a fantastic dining experience.”

As every successful restaurateur will tell you, passion is the reason that they started their venture in the first place. It’s what continues to drive their activities. But passion alone can only take you so far.

Jay Rayner, the UK food critic, has recently written that he, “does not regard the table primarily as a place of nutrition. That’s just something which, happily, comes with the territory. It’s a place of joy.”

The Future of Food is Exciting - Food and Hospitality Trends of 2020

The Future of Food is Exciting - Food and Hospitality Trends of 2020

Trends that will shape the future of your food and hospitality projects for 2020.

Trends are no longer limited to the cuisines on offer or the style of service. The ‘whole experience’ is what matters. Customers have feelings, opinions and are savvy when it comes to choosing where to spend their money. However, food and service will always be at the heart of hospitality.

Positioning Your Shopping Centre’s Food & Hospitality For The Future (CONTINUED)

Positioning Your Shopping Centre’s Food & Hospitality For The Future (CONTINUED)

Dining out is so much more than food on a plate – think street-labels, authentic flavours and eclectic food offers all amounting to memorable customer experiences. These are the key elements to develop the food and hospitality within our shopping centres and mixed-use developments, to cater to the needs of our growing cities, the spend potential of millennials and how food is a crucial anchor for many shopping centres.

Positioning Your Shopping Centre’s Food & Hospitality For The Future

Positioning Your Shopping Centre’s Food & Hospitality For The Future

Mall Developer’s recipe for success – The Key Ingredients? FOOD, HOSPITALITY, ENTERTAINMENT & BEAUTIFUL SPACES!

Shopping Centres are Living Centres, around the world. As Shopping centres are changing rapidly, food and hospitality is central to the business case, physical environments are crucial in creating the Centre’s Point of Difference (P.O.D.).

Food Halls - I'm Here for the Experience

Food Halls - I'm Here for the Experience

Food Halls are not just food courts in different guise.  They are new food destinations that are exciting consumers around the world by putting food, design and experience first.  These new dining meccas are all about hospitality - built on a strategy of the structure of traditional food courts and the success of Eataly and the great food markets of the world. All of this is informed by understanding the importance of modern biophilic design principles which are aimed at enhancing the well-being of users through “green-place” features.

Recognising Disappointment

Recognising Disappointment

Last week, I wrote about authenticity – how customers are looking for an authentic and positive food and beverage experience. This leads to the simple conclusion about the Business of Food: Retailers can only maximise sales and generate profit if the product is great. Sales are driven by satisfaction.