Future Food Strategy Group
Evolve to Thrive: Strategic Food & Beverage ...
Evolve to Thrive: Strategic Food & Beverage Planning for Clubs
Future Food Strategy Group
'Local' Food and Hospitality influences in the ...
'Local' Food and Hospitality influences in the Business of Food
Future Food Strategy Group
Successful Food Procurement RFP Delivers ...
Successful Food Procurement RFP Delivers Exceptional Results Across Clubs
Future Food Strategy Group
How Food and Dining is shaping a nation; ...
How Food and Dining is shaping a nation; driving social & cultural change, in the Kingdom of Saudi Arabia
Future Food Strategy Group
High-performance cost of goods – maximising ...
High-performance cost of goods – maximising results for Clubs

Business

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How Hospitality and the Customer Experience are Revolutionising our Retail Precincts

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How Hospitality and the Customer Experience are Revolutionising our Retail Precincts

Shopping centres are becoming community spaces as opposed to the traditional shopping hub they once were. These spaces are purpose built for people to meet, eat and be entertained in, The industry has the opportunity to create developments that are usable and desirable to the modern customer. Our customers now have the world of shopping in the palm of their hands and hence are looking for that differentiating factor from the spaces they visit. To support this transition, food and entertainment within these spaces has and will continue to grow as an asset category as they provide the point-of-difference (POD), the customer experience and memorable hospitality that cannot be found on the web. 

How Millennials Want to Spend Their F&B Dollars

How Millennials Want to Spend Their F&B Dollars

44% of the money Millennials spend on food goes towards buying food when they’re out and about or ordering take away. However, when it comes to what they want to spend their money on, market research has shown that they are looking for something very specific when it comes to their food experience they invest in. Here are the 5 key things Millennials want and will lead to gaining and retaining their business if you provide them.

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4 Ways You Can Continue Creating a Better Customer Experience

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4 Ways You Can Continue Creating a Better Customer Experience

Keeping an eye on the experience you’re delivering to your customers is necessary to ensure you’re still doing a good job. Staff can quickly drop their standards, customers can adjust their wants and needs or centre management can change hands - all of which can lead to a change in the customer experience or what the customer expects from their time with you. This is why it’s important to monitor how you’re doing and continue to implement strategies to elevate the F&B experience. Here are four tips to ensure you continue to improve the customer experience to give them more and more of what they want to ultimately better your business. 

How Technology is Elevating the Hospitality Industry

How Technology is Elevating the Hospitality Industry

Anna Saywell, one of our expert food consultants has been looking into how technology is elevating the hospitality industry and where your concept, food precinct or retail centre should be picking up these technologies to enhance the customer experience as well as improve overall business. Find out which technologies are the most popular and how you can use them to enhance your business. 

6 Strategies for Building A Loyalty Program that Gains and Retains Your Customers

6 Strategies for Building A Loyalty Program that Gains and Retains Your Customers

Do you or your operators run a loyalty program? If not, it might be time to consider it. Recent research conducted by Nielsen has shown that loyalty programs can increase frequency of visits and customer spend, two major goals when building a successful food and beverage precinct or developing a new F&B concept. 

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Fancy Fast Food: The Concepts That are Bridging the Gap Between Fast Food and Fine Dining

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Fancy Fast Food: The Concepts That are Bridging the Gap Between Fast Food and Fine Dining

Fine dining has been evolving in the hospitality world lately and it’s not doing it in the direction of becoming more ‘fine’ in its accessibility but it’s actually evolving into the fast food category meaning people are able to get their hands on high quality food, quickly in many more retail precincts around the world. Fast ‘fine’ food is elevating the way people see food in these precincts and is allowing people to make good food choices without having to think too hard at all.