Customer Service

Hospitality in Australia Emerging from under the Pandemic Restrictions

Hospitality in Australia Emerging from under the Pandemic Restrictions

Staying positive, finding the silver lining & planning for the ‘next normal’.

There are hardly enough words in any language to fully capture or encapsulate the complete emotional and physical toll that the COVID-19 pandemic has had and will continue have on our family, friends, colleagues, co-workers and our hospitality industry in Australian. We will have a shared experience as a country, society and culture, it will also be an intensely personal experience, and this will play out in our hospitality industry as we emerge from under the pandemic restrictions. The ‘new normal’ is the recent catch phrase widely used but we have taken the view that this is inadequate, as it will be quickly be replaced by another ‘new normal’ as conditions change. A more apt description for rapidly changing near future is the ‘next normal’ and the next and the next.

Modern Elevated Standards of Campus F&B

Modern Elevated Standards of Campus F&B

Enhancing the on-campus experience, with ‘High Street’ quality experiences.

We all may have tried to erase the sordid memories from our consciousness of the types of food and beverage that we were exposed to during our days as University / TAFE students, but have you ever thought that perhaps our modern-day love affair with consuming all the finest things, may in fact have sprouted from these distant and not so pleasant memories.

The staple diet of two-minute noodles, instant coffee, cheap booze and fast food is synonymous with the psyche of being a University student on a tight budget, with limited resources, time or motivation to boot.

But are these stereotypes fading into oblivion, with priorities of students being reprogrammed with greater expectations relating to modern food and hospitality experiences, akin to what we are seeing more broadly across the industry?

Great Service in an Era of Labour Costs and Technology

Great Service in an Era of Labour Costs and Technology

Will Guidara, one of the owners of Eleven Madison Avenue in New York, has been quoted as saying that it’s “compassion and passion [that] gives a fantastic dining experience.”

As every successful restaurateur will tell you, passion is the reason that they started their venture in the first place. It’s what continues to drive their activities. But passion alone can only take you so far.

Jay Rayner, the UK food critic, has recently written that he, “does not regard the table primarily as a place of nutrition. That’s just something which, happily, comes with the territory. It’s a place of joy.”

Make a Moment of It: Be the Experience Diners and Shoppers Want to Buy

Make a Moment of It: Be the Experience Diners and Shoppers Want to Buy

Restaurant management platform, SevenRooms has been exploring the shift in consumer needs when it comes to dining out and the results have just come through in their recent report “Turning a Meal Into an Experience” to define exactly what hospitality can focus on to gain customer loyalty. With the focus shifting from food alone to an all-encompassing experience, understanding the key points that enhance or deflate an experience are key. Interestingly enough, a large part of the results can be applied to not only to the hospitality industry but the retail and entertainment industries also who are seeking to provide that ‘value-add’ - the experience, that cannot be found online. From making a space atmospheric to using a customer’s name, here’s what you can take home from the report: 

The Humble High Street Cafe as a Benchmark for Dining in Retail Precincts

The Humble High Street Cafe as a Benchmark for Dining in Retail Precincts

There is one type of food outlet found outside the food court that consistently meets these customer expectations and is becoming a suitable benchmark for the way in which food operators conduct themselves and precinct management services an area. That outlet is the much-loved, local cafe.

Food, Hospitality & Beverage Industry Trends - 2018

Food, Hospitality & Beverage Industry Trends - 2018

Francis Loughran, founder and managing director of Future Food, foresees more beautiful cafes and restaurants in our malls and high streets as operators move beyond just food and focus on design-driven spaces and genuine customer service. Read Future Food's ten predictions for food, beverage and hospitality trends that will surface in 2018.