Anna Saywell, one of our expert food consultants has been looking into how technology is elevating the hospitality industry and where your concept, food precinct or retail centre should be picking up these technologies to enhance the customer experience as well as improve overall business. Find out which technologies are the most popular and how you can use them to enhance your business.
6 Strategies for Building A Loyalty Program that Gains and Retains Your Customers
Do you or your operators run a loyalty program? If not, it might be time to consider it. Recent research conducted by Nielsen has shown that loyalty programs can increase frequency of visits and customer spend, two major goals when building a successful food and beverage precinct or developing a new F&B concept.
How to Build a Successful Hospitality Business Through Staff Training
We identified in our previous blog post (Eating out in Australia: 2016 in Review) that staffing remains to be one of the biggest issues facing the hospitality industry not because there is a shortage of people to do the job but because there are less people doing the job well and being rewarded for it when they do which comes down to training and management.
Fancy Fast Food: The Concepts That are Bridging the Gap Between Fast Food and Fine Dining
Fine dining has been evolving in the hospitality world lately and it’s not doing it in the direction of becoming more ‘fine’ in its accessibility but it’s actually evolving into the fast food category meaning people are able to get their hands on high quality food, quickly in many more retail precincts around the world. Fast ‘fine’ food is elevating the way people see food in these precincts and is allowing people to make good food choices without having to think too hard at all.
Global City Hopping: Los Angeles
On a recent business trip to North America where I visited the food capitals of New York, Chicago and Los Angeles (LA), I can safely say that I experienced some extremely wonderful cafes, restaurants and of course a range of pop-ups and food trucks that America is so well known for. The city that struck a culinary-chord with me though was LA - a city of vibrant culture, cuisine and dynamic food offers with no shortage of experience and elevated hospitality.




