The Art of Placemaking in Hospitality

The Art of Placemaking in Hospitality

Turning a space into a place is about providing an area of social congregation. Food and beverage planning is imperative to this however, the design that contributes its textures and layers to the space needs to be equally as inspiring and aspirational to ensure that customers want to stay in the space and return time and time again. 

Customer Service vs. Hospitality and Why You Need Both 

Customer Service vs. Hospitality and Why You Need Both 

Over the last few years, the food and beverage industry has changed the way it perceives customer service. As consumers become more digitally driven and want more, faster from their real time experiences, operators are seeing that people are seeking quality, value and speed all served up with a side of hospitality, the differentiating factor that separates the good operators from the average ones. But what is the difference between customer service and hospitality and why is it so important to have both? 

Interior Design in Hospitality: An Interview with Caroline Beresford

Interior Design in Hospitality: An Interview with Caroline Beresford

We took five with Caroline Beresford of Caroline Beresford Design in Sydney to talk about the way in which interior design can enhance a hospitality concept and makes up such a large and important part of an overall hospitality business strategy. 

The Future of Quick Service Restaurants

The Future of Quick Service Restaurants

Recent research by Deloitte on quick service (QSR) and fast casual restaurants shows that there are some very particular factors that make it easy for a person to choose a menu, spend more and return again and again and these factors will be some of the keys to future success for food and beverage outlets. Here are 5 key facts found in the research that customers want from their QSR’s and fast casual restaurants into the future

8 Ways to Be the Most Sustainable Restaurant in the World

8 Ways to Be the Most Sustainable Restaurant in the World

Throughout our blogs, we’ve touched on a number of the factors that will get a customer to choose your business over another. They include things like visual appeal, marketing and loyalty programs but a big factor for many customers nowadays is sustainability - where food comes from, how it is prepared, how many miles it traveled to get to the plate and what happens with the leftovers. Consumers regularly factor sustainability into purchasing decisions with up to a third of consumers buying from brands based on their social and environmental impact.

Global City Hopping: Mumbai

Global City Hopping: Mumbai

The team at Future Food have worked in India for many years. Our work has required us to visit my cities including Delhi, Channai and Bangalore. One city has stood out in culinary terms and that city is Mumbai. Last month, Francis Loughran spent three days in Mumbai as part of a research trip to look at food and placemaking for a new project in the heart of Mumbai’s business hub, Bandra Kurla. Here is the city as he experienced it, in all it's food glory.