The Human Touch in Hospitality Customer Service

The Human Touch in Hospitality Customer Service

Food and hospitality isn’t technology-proof. It may be less susceptible to the disruption that it has caused retail however, food and beverage businesses need to balance themselves on a fine line to ensure that they are giving their customer the most seamless transaction possible using the technology that people refer to on a daily basis (i.e Apple Pay, online ordering services, review websites) without losing that human factor of hospitality, a major component of a memorable experience.

Food in Focus: The Cheese Merchant at Emerald Hill Deli

Food in Focus: The Cheese Merchant at Emerald Hill Deli

Our ‘Food in Focus’ series introduces you to some of the team’s favourite foodie spots both in our hometown of Melbourne and around the globe. These are the spots that we love for their offer, their hospitality and the memorable experience that comes with it. First up is Francis’ favourite deli, Emerald Hill Deli, found at the South Melbourne Market in Melbourne - the place you’ll find him most Saturday mornings filling up his shopper with beautiful cheese and delicious charcuterie.

Future Food News: A RECap on RECon Asia Pacific 2017

Future Food News: A RECap on RECon Asia Pacific 2017

Last week, Future Food’s Managing Director, Francis Loughran joined a group of industry experts in Bangkok to speak at the International Council of Shopping Centers’ event, RECon Asia Pacific. RECon is the largest global gathering of real estate professionals under one roof, with more than a thousand of the world’s leading developers, owners, retailers and more attending the three day event. Find out the key insights Francis discussed at the conference and how food will shape the future of malls around the globe.

10 Quick Service Restaurants We're Enjoying Right Now

10 Quick Service Restaurants We're Enjoying Right Now

At Future Food, we are constantly on the lookout for operators and concepts that are pushing the envelope on the food and beverage experience. Whether it's a modern update on the classic sandwich bar or an on-trend superfood cafe to replace the chain coffee shop, we are enjoying the growth in unique, customer-centric and exciting options we have when it comes to masterplanning precincts and projects which we work on. We've listed 10 food and beverage brands from around Australia which have caught our eye this year. 

Future Food News: Celebrating the 1st Year Anniversary of Marae Izakaya

Future Food News: Celebrating the 1st Year Anniversary of Marae Izakaya

In October 2016, the doors to the reinvigorated Chadstone Shopping Centre were swung wide open. Future Food had the pleasure of working alongside this project, assisting in creating an innovative and strategic food mix across both new dining precincts, including 24 outlets in Food Central and seven full-service style restaurants in The Dining Terrace, one of which was Marae Izakaya. Last Thursday marked the one year anniversary since the opening of Marae Izakaya. The team enjoyed a night filled with music, Japanese tradition, culture, delicious food and vintage sake cracking barrel services.