Operational planning & Management
Our Operational Planning Services maximise sales opportunities and deliver positive experiences through detailed disciplines and operational management control tools; during both the pre and post opening stages of the development.
Provide your specialist food and hospitality operators with food and beverage tailored design and operational guidelines, including food styling ideas.
Create a tool to ensure operational standards are maintained throughout your project by documenting best practice operational and service techniques.
Review and critique each outlet’s design to ensure optimal functionality, efficiency, customer service and styling.
A pre-opening checklist combined with personalised operator mentoring to ensure seamless tenancy openings. Ensure your food and beverage operators up to scratch six weeks prior to opening.
This process involves the review of a new food business 3 weeks after opening to ensure that the delivered food standards are in alignment with the concept and overall development aspirations.
2. Operational Standards & Controls
Our Operational Standards & Controls Services span across a range of disciplines that aim to plan and control the best practice operating procedures relating to food, food premises design considerations, menu controls, lease controls, operating standards, visual merchandising, customer service and the overall management of food service and retail food premises. These services offer strategic solutions to delivering service excellence and profit maximisation by way of a planned operational approach.
Review the common areas precincts within your project to identify ways to maximise customer comfort, services and deliver an overall positive experience.
Assess how compliant your food operators are with the regulatory standards that apply to their cuisine and service standards.
Prepare clauses for property managers to include in their leases that control the ‘permitted use parameters’ and operating standards for your food and beverage operators.
Ensure all products are aligned to concept cuisine authenticity and permitted use. Additionally gain insight into any gaps in the food and beverage concepts.
Update management and staff on latest trends, sales drivers and visual merchandising techniques to stay relevant in the food and hospitality business and in-turn delight customers and maximise sales revenue.
3. Outlet Revival & Management
Our Outlet Revival & Management Services support small to medium restaurant, café and bar businesses, in establishing sustainable and strategic business solutions to drive successful operations. The services also establish unique points of difference to remain relevant in the ever-changing competitive food and hospitality landscape.
Sales maximisation and implementation of effective business strategies.
Business financial review and solutions to improve bottom line performance.
Holistic review and assessment of market conditions to future-proof your business to remain relevant.
Deliver a comprehensive, modern, relevant, and authentic offer aligned to your concept.
Improve operational capability and business efficiencies to drive increased profitability. Ensure customer service levels and comfort are maximised.
Ingenuity, insight and conceptualisation to drive modern and on-trend food and hospitality concepts.
Elevate your food and hospitality business through finding solutions to improve operational standards and capability.