Recognising Disappointment

Recognising Disappointment

Last week, I wrote about authenticity – how customers are looking for an authentic and positive food and beverage experience. This leads to the simple conclusion about the Business of Food: Retailers can only maximise sales and generate profit if the product is great. Sales are driven by satisfaction.

Customers Demand Authentic Hospitality Experiences - Every time

Customers Demand Authentic Hospitality Experiences - Every time

Let’s start off by saying that commercial hospitality is everywhere we look.  From our morning coffee to our brunch on the weekend. We are looking for the same thing – an authentic and positive food and beverage experience.

Food Trends Insights in Australia For 2019 & Beyond

Food Trends Insights in Australia For 2019 & Beyond

“Real insights lie beyond surface impressions”
Francis Loughran, Managing Director. Future Food 

Food and hospitality has evolved into much more than just eating, it has become part of our customers’ lives and the communities in which we serve it

This is an exciting time to be part of the Food and Hospitality industry.  Increased focus on eating and drinking from the media, customers and landlords means that innovation, competition and choice have never been higher.

In thinking about where we have been over the last 12 months and where we feel that the next year will take us, Future Food has distilled our observations into a few broad categories.

EAT. DRINK...EVERYWHERE

EAT. DRINK...EVERYWHERE

“Food and hospitality has evolved into much more than just eating, it has become part of our customers’ lives and the communities in which we serve it” Francis Loughran, MD, Future Food

THE FUTURE OF FOOD IS BRIGHT AS IT IS BUILT UPON FOOD & DESIGN IN NEW URBAN SPACES & PLACES

THE FUTURE OF FOOD IS BRIGHT AS IT IS BUILT UPON FOOD & DESIGN IN NEW URBAN SPACES & PLACES

THE FUTURE OF FOOD IN SHOPPING CENTRES IS BRIGHT AS IT IS BUILT UPON FOOD AND DESIGN IN NEW URBAN SPACES AND PLACES

Small, Medium and Large shopping centres and precincts - Each must seize their food and hospitality opportunity and plan for success. No mall, retail centre or mixed-use development, can afford not to offer great food and service. The simplest café or food truck can offer great food, coffee and snacks thereby generating rental income for the landlord and a profit for the operator. It is all about positioning, professionalism, people and profitability regardless of size and location.

Authentic & Honest Food, Service, Entertainment & Community

Authentic & Honest Food, Service, Entertainment & Community

Authentic and Honest Food, Service, Entertainment and Community – these are the cornerstones for future retail centres and mixed use developments of all sizes.

Today’s requirements for living, shopping and eating have changed. The broad construct of lifestyle has been integrated into retail and this needs to be reflected in the food, hospitality and entertainment. I think by now we have all moved on from the brick versus clicks dilemma and realised that retail centres are alive and well and have a bright future provided they can change and evolve with their customers.